Email support
Write to support@vozie.app. Include the email used for Vozie, your device, and a short description of what happened.
If you have trouble reaching us, contact andriy@artlylabs.com.
Please do not send passwords, sign-in codes, full card numbers, or sensitive recordings.
Access your membership
Sign in to Vozie with the email you used at checkout. Request an email sign-in link, or use your password if you saved one.
If you paid but still see a paywall, check that you are using the same email before buying again. Contact us if access is still missing.
Manage or cancel
In Vozie, open Settings → Manage subscription. For a web purchase, this opens your billing portal. For an Apple or Google Play purchase, manage the subscription with the store where you bought it.
Deleting the app does not cancel a subscription. Your billing portal or store shows the date your membership ends.
Receipts and billing help
Check the inbox and spam folder for the email used at checkout. Web payment receipts and sign-in emails arrive separately.
For a missing receipt, unexpected charge, or web refund request, email us with your purchase email, purchase date, and receipt or order number if available. Tell us whether you purchased on the web, iPhone, or Android.
Web purchases have a 30-day money-back guarantee after 7 days in a row of practice.
Delete your data
Use the Data Deletion page for account, recording, transcript, and analysis deletion requests.
Microphone or camera
Confirm Vozie has microphone or camera permission in your browser or device settings, then close and reopen the exercise. Video is only captured when a feature requests it and you grant access.